UPS (Utter Positive S*!t
I order a lot of equipment for work from this one company in Chicago. (Ask for Matt Fisher -- great guy.) Matt processes the order and the stuff ships straight from some warehouse in Vegas direct to my office -- like 2-3 times a week. Matt uses Fedex and UPS and charges me up the wizwang for delivery. But hey, am I complaining? Stuff shows up 2 days later.
Usually, the loot arrives at my office door and I come around and pick it up from Brady, another great guy who is too good at his job and deserves to be in a better position. I give him minor thrills by opening the packages in front of him -- kinda like Santa Claus and Christmas, except here Santa is a geek in Chicago and the children (that being me) like to play with electronics and things that go "beep."
So I'm driving to work this morning and thinking that I'm missing something. You know that feeling where your mind says "you're gonna get your ass kicked for this" but doesn't quite tell you what it is? Yeah, that.
So later, I realize that the "that" is a package that should have arrived from Senor Matt days earlier. But there is no box, no call, no evidence whatsoever that the box has shipped (other than the charge on my credit card bill).
So today, I get a postcard from UPS. Arrives in the regular mail. Tells me that they are sorry, but they could not deliver the package because it did not have a suite number on it. Ok, Postcard...yes, Package...no. Hhm. Here's the letter I sent them.
Dear UPS,
While I appreciate your attempts to always make me a happy recipient of the packages you bring to my door, I am a bit puzzled by a postcard I received from what (I assume) is a confused UPS employee (you do call them employees, don't you? They're not like "courier associates" or "transit enablers", are they?)
Anyway, I got this postcard IN THE MAIL, telling me that one of your happy brown "transit enablers" could not deliver a package I so desperately was waiting for to my office because the sender did not include the suite number. This is very odd since I know Sean, our UPS man, very well (he does a smashup job, by the way -- his socks are always pulled up just below his knees and he's always ready with that plastic pen signing thingie and it doesn't smell like other guy's pens) and I have received packages from the same shipper to the same address many times.
Has something bad happened to Sean? Or has there been a change in policy at UPS regarding me and/or my suite number. I am finding it hard to understand how you can get a postcard to me through the US Mail (and we know how bad they can be) but you can't send the package through. Even worse is that on the postcard it tells me I can pickup my package at the UPS office. While I would love to come and see all of those cardboard boxes and where those little "We're sorry we missed you" sheets come from, I would rather if you delivered the package to my door. Either that or you can give me a discount for me driving -- I mean, that seems fair, doesn't it?
Please let me know that Sean is ok and, if he isn't, could you have someone bring my package by the office?
Thank you,
Your ever thankful customer,
LK
Usually, the loot arrives at my office door and I come around and pick it up from Brady, another great guy who is too good at his job and deserves to be in a better position. I give him minor thrills by opening the packages in front of him -- kinda like Santa Claus and Christmas, except here Santa is a geek in Chicago and the children (that being me) like to play with electronics and things that go "beep."
So I'm driving to work this morning and thinking that I'm missing something. You know that feeling where your mind says "you're gonna get your ass kicked for this" but doesn't quite tell you what it is? Yeah, that.
So later, I realize that the "that" is a package that should have arrived from Senor Matt days earlier. But there is no box, no call, no evidence whatsoever that the box has shipped (other than the charge on my credit card bill).
So today, I get a postcard from UPS. Arrives in the regular mail. Tells me that they are sorry, but they could not deliver the package because it did not have a suite number on it. Ok, Postcard...yes, Package...no. Hhm. Here's the letter I sent them.
Dear UPS,
While I appreciate your attempts to always make me a happy recipient of the packages you bring to my door, I am a bit puzzled by a postcard I received from what (I assume) is a confused UPS employee (you do call them employees, don't you? They're not like "courier associates" or "transit enablers", are they?)
Anyway, I got this postcard IN THE MAIL, telling me that one of your happy brown "transit enablers" could not deliver a package I so desperately was waiting for to my office because the sender did not include the suite number. This is very odd since I know Sean, our UPS man, very well (he does a smashup job, by the way -- his socks are always pulled up just below his knees and he's always ready with that plastic pen signing thingie and it doesn't smell like other guy's pens) and I have received packages from the same shipper to the same address many times.
Has something bad happened to Sean? Or has there been a change in policy at UPS regarding me and/or my suite number. I am finding it hard to understand how you can get a postcard to me through the US Mail (and we know how bad they can be) but you can't send the package through. Even worse is that on the postcard it tells me I can pickup my package at the UPS office. While I would love to come and see all of those cardboard boxes and where those little "We're sorry we missed you" sheets come from, I would rather if you delivered the package to my door. Either that or you can give me a discount for me driving -- I mean, that seems fair, doesn't it?
Please let me know that Sean is ok and, if he isn't, could you have someone bring my package by the office?
Thank you,
Your ever thankful customer,
LK
posted by Lou at 4:18 PM
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